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Meet the Inbox Stars™

Tired of agencies? Good, so were we. We are a small team that punches far above our weight bringing insane value, expertise and obsession to our clients.

Work with us
Lindsey Coulter
Founder
Lindsey began her career as a top performer at Wunderman Thompson, Tinuiti, and MuteSix, working with standout brands like Riot Games, Hulu, Twitch, Patrick Ta, Blenders Eyewear, Tone It Up, and Buttercloth. In 2021, she founded Inbox Stars, built on the same principles that drove results for her past clients with a relentless focus on excellence and revenue growth.
Sam Briggs
Head of Retention
With a background in data analytics from DHL, Sam brings a unique, truly data-driven perspective to our clients at Inbox Stars. A friend to AI, Sam helps leverage and build internal AI tools that give our clients the best results faster, smarter and quicker.

Our Rising Stars

Phillip Lee
Senior Art Director
Austin Lima
Enterprise Technical Account Lead
NOW HIRING
Email Project Coordinator

Our Methodology

Discovery
Business lifecycle mapping and analysis

We start outside the platform to review your retention metrics, your business' unique lifecycle, your product and your audience. Our alogorithim analyzes everything from store sessions, to tech spend to paid ad spend. This sets the foundation for our program and realistic revenue targets.

Data Mastery
Retention touchpoints + mapping

After we review your data, we'll present all of the key touch points your customers are at. We'll come to the table with churn analysis, days to convert, average churn period, average repurchase period. For subscriptions, we review the same analytics to set the stage. We'll set program benchmarks from day 1 and share industry benchmarks we can push towards along with a robust roadmap with clear goals.

Implementation
Multi-Channel orchestration + execution

We help connect all the dots and data to personalized touch points to build customized emails, direct mail, SMS and push campaigns. We translate our findings into to robust and deeply segmented campaign calendars and complex automations that unlock the most revenue.

Action
Action and Real Time AI Monitoring

Our internal AI is monitoring your account 24/7 and identifying areas of opportunity, growth and quickly finds potential issues to minimize revenue loss. Acting on our AI insights and testing we iterate intelligently - and quickly.

Collaboration
Deep collaboration and partnership

Built to augment your existing marketing team, we're there with you at key meetings, collaborating in real-time or simply there for a quick question. We align with you so we're sprinting towards the same goal with the same urgency you are, as a partner.

200 Berkeley Street
Boston, MA 02116

Proudly female-founded and lead.

© Copyright 2025