Inbox Stars | Email Marketing Services for E-Commerce Brands in Boston Massachusetts

We make your customers superfans.

We build sophisticated email + CRM + lifecycle programs for leading brands that convert more customers, more frequently for longer.

Let’s Scale Together

Trusted by over 50+ Premium Brands

About

Meet our leadership.

Hey! I'm Lindsey, a brand owner + serial entrepreneur. I've worked in CRM and Lifecycle for over 13+ years and over 300 brands in every stage. I'd love to help you crush your goals and build the best program possible.

Let's Scale Together

An agency built for collaboration + results.

Our team identifies sophisticated levers for growth driven by years of enterprise CRM and growing 100's of brands from $2m - $50m and beyond.

Let's Send Emails

Deep Expertise

You won't be handed off to juniors here. You'll work with our all-star team to help drive real results for your business with proven strategies that go beyond the inbox.

Real-Time Support with a Dedicated Team

Chat with your dedicated team during business hours with a 2 hour or less response time, ready to pivot without the red tape or overages. We'll keep track of the asks so you can go keep killing it as a part of your team.

Business Workshops + Constant Innovation

We'll conduct profitability workshops, tool trials, business reviews, subscription ideas, data dives and more during our engagement. We meet with you every week, facecam-to-facecam, to keep pushing your business forward.

Retention meets business intelligence.

Let's talk shop

Personalized Solutions

Enjoy custom analytics dashboards, high-end creative, human copy, and deep team collaboration with results that speak for themselves. We look into every facet of your business to find real ROI and actual profit.

We're CRM and MarTech wizards

Built by brand operators and marketers, we go beyond 'marketing.' We work to understand your audience, customer lifecycle, margins, product, positioning and competition. We look at deep business KPIs like time to acquire, LTV, repurchase rate, CAC, customer insights, UGC/review health, platform costs, subscriber churn and more. Oh, and click rate. We even assist with tool selection and vetting your tech stack to get you from A to B.

Services

We send the right message to the right audience.

Full-Service Lifecycle Program Management

New ESP Setup + Flows

Deliverability

Staff Augmentation

We work with many great platforms, but are dedicated to being tech agnostic partners for our clients. We help objectively evaluate and run programs for performance and profitability (not kickbacks) - like operators. We maintain several official agency partnership requirements with the top tools and platforms.

Testimonial

They love us.

"The team is able to consistently deliver with our ever-changing schedule and store openings. They are the #1 retention agency out there, hands down."

Katherine Goodman

Head of Lifecycle Marketing @ Everytable